After Sale Service Engineer

After Sale Service Engineer
Job description
The After Sale Service Engineer has a crucial role on influencing company performance & brand reputation, You will be responsible for managing after sale service in a designated area through supervising and coaching group of supervisors as well as monitoring technicians’ performance to ensure delivering best in class after sale consumer service and enhance consumer experience aiming to acquire consumer loyalty.
Continual involvement with after sales service departments , Service operation supports , internal maintenance workshops , supply chain & finance.
Manage and develop service operations by developing overall service performance and enhancing cross-functional relations
Enhancing customer satisfaction and response time and feedback accuracy, taking necessary actions & effective decisions based on situation
Enhancing operations excellence by initiating new projects
Operate external maintenance operations by developing service procedures and instructions then communicating them with all team members
Developing periodic reports on performance as well as communicating team needs
Monitor and develop supervisors group by improving their performance through coaching and following up KPIs
Monitor and develop technicians by developing technicians technicalities through managing trainings and following ROI
Result Oriented. You like challenges and you are flexible to adapt to new situations and contexts.
Team player. In this role cross-functional collaboration is everything, so you should like to work in groups as well as on your own.
Structured. You should be having an excellent planning and organizing skills.
Good listener and communicator. You will become the spider in the web and work with other Electrolux offices
Creative. Solving problems is in your professional DNA.
From 1 to 3 years of experience in people management position preferred in service operations.
B.Sc. in Engineering .
MS Office proficiency.
Native Arabic Speaker with very good English commands.

Analyst, Report Center Team

Analyst, Report Center Team
Job Description:
Manage business as usual Report delivery following Service Level Agreement.
Provide time-to-market from needs evaluation to commercial team as basis for negotiation.
Speak to different audiences both internally (Commercial teams, Solution Owners, Developers, Client Service, Project Management, Client Liaisons etc.) to ensure a common understanding of needs and a smooth service delivery.
Drive the full delivery of the signed off scope/specification in order to meet client commitment made upfront (incl. coordination of development with HUB, coordination of data availabiliy whenever needed, coordination of the deployment when require).
Guarantee that workload and capacity for the area is balanced in order for the report liaison to meet their client commitments and for report liaison team to comply with Service Level Agreement.
Identify solution on blocking point and escalate with proposals on out of funtion scope issues.
Support other report center team members of the area in triggering activities and acting as lead reference contact when management not located in the country.
Participate in the enhancment of the delivery process while advising Nielsen contact on best operating solution (ie. semi-flexible report base…) to reach high efficency.
Bachelor’s degree in Maths, Statistics, Economics, Marketing, Business or any other related field.
0 – 2 years of working experience.
Strong business analysis/reporting skills (market research, industry knowledge).
Good command of Excel and Powerpoint.
Excellent written and verbal communication, strong interpersonal skills.

Customer Service Executive – InfoFort

Customer Service Executive – InfoFort

Job description
Responsible for carrying out a smooth daily work related to customers, coordinates with his supervisor and the Customer Service Team Leader
KEY Accountabilities
Typical duties included are but not limited to:
Establish positive and professional relationships with the client as a first Point of contact.
Follow-up on all questions, issues and complaints and ensure they are handled and responded to as per INFOFORT standards in a timely manner.
Ensure all retrieval requests received are processed and delivered based on the requested type of service.
Ensure that the requested information are part of the authorized people who can request information from InfoFort.
Ensure all requested files/boxes are scanned out before being sent out of the facility.
Ensure all services conducted for the clients are charged through a work order.
Ensure that the client is aware of any change in plans or delays of the requested service.
Related Procedures
Adhere to all related policies, procedures documented and published under InfoHub in the intranet.
Basic/ Job Requirements
· High School.
· English Proficiency
· MS Office Applications (Word, Excel, Power Point & Outlook)

Customer Service Agents

Al- Marasem Development is hiring Customer Service Agents with the following requirements;
Job Description:
Handle customers inquires .
Provide customers with accurate information.
Requirements :
1)Excellent in English is a must
2) Graduates and undergraduates can apply.
3) Strong verbal communication skills
Job Details:
• Location: 5th settlement New cairo.
• Working Hours: 6 hours
Morning Shift from: 10.00 am till 4.00pm – Night Shift 4.00 pm till 10.00 pm
• Days Off: 2 days off not rotational .
Salary: EGP 2500 for graduates .
Transportation :Gathering points
If you are interested send me your CV via
and mentioning “CS-MD002” in the subject.

Customer Service Representative

Customer Service Representative
Job role : customer service relationship
Job description :
Manage inbound & outbound calls .Taking orders via phone or our website .Cross Selling of the company products .Identify and assess customer needs to achieve satisfaction .Provide accurate, valid and complete information by using the right methods.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions and follow up with Loyal Customers .Follow communication procedures, guidelines and policies .
Package and benefits • Social & Medical Insurance provided .• Interesting Bonus Scheme .• Rotational Shifts .• Transportation Provided from Certain Check Points .• No Overnight Shifts .• Salary: 2500L.E• Career path opportunities Mohamed FadlTO APPLY CALL 01150661676 OR SEND CV ON MOHAMEDFADL976@GMAIL.COM



Customer Service Representative

A leading Real Estate Developer located in Naser City seeking to hire:
Customer Service Representative

-Bachelor degree
-1 year of experience in face to face customer service is Must
-Experience in real estate field is preferable but not essential, face to face telecom customer representatives are welcome.
-Excellent command of English
-Good communication skills and decision making

If anyone is interested, Kindly send your resume to: ,
mentioning the vacancy title in the e-mail subject line.

Customer Service

Multinational organization is hiring Customer Service Representatives “ Morning Shifts “ with the below qualifications:

• Males Only

• Call Center Experience

• Excellent English


• Premier Social & Medical insurance

• Competitive Salary

• Annual Profit Share

• Professional Environment

If interested, please forward your CV to

Good Luck ..

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Service Advisor

Urgently needed Service Advisor for automative company (Chevrolet & opel ) with 1-3 years of experience in automative field .

Location: Maadi

If interested kindly send your resume to

Mentioning the vacancy tittle “Service Advisor” in the email subject line .