Product Newsletter: Make 2020 Your Year for Customer Engagement

RegardsKarIm SolimanFounder Social Business Kits
Regional Social Media Marketing Consultant & Trainer

On February 21, 2020 at 8:02:11 AM, Team Twilio (teamtwilio) wrote:

New year, new look! Check out the new product newsletter from Team Twilio.

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Product Newsletter
February 2020
New year, new look! Check out the new product newsletter from Team Twilio. This month’s news is all about improving the performance of your customer engagement apps whether it’s voice, video, email or contact center.
Twilio Email
Avoid common mistakes within your email content
New Email Testing helps bypass spam filters, validate links, and preview HTML rendering across devices. Integrated into Dynamic Templates with included monthly credits for Pro and Premier Email API plans.
Read more
Twilio Flex
Gain visibility into your contact center performance with Flex Insights
Introducing Twilio Flex Insights, a contact center reporting tool that allows contact center supervisors, managers, and data analysts to create, modify, share, and consume reports and dashboards for interactions handled by Flex without needing to file IT tickets. Real-Time Queues View and Messaging and Chat Transcripts are also available through Flex Insights.
Read more
Twilio Video
Enhance the quality of your multi-party video chat apps
Video JS SDK 2.0 includes new features such as Track Priority and Network Bandwidth Profile API, Region selection, and Reconnection State & Events to uplevel your video application quality.
Read more
Twilio Voice
Monitor call quality closely with new Voice Insights Events and Metrics APIs
Monitor call progress events like ringing or quality events like audio level alerts with Voice Insights Events API. Identify precise timing and severity of call quality issues using Voice Insights Metrics API.
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Twilio Changelog: Your One-Stop Shop for all Twilio Updates
There is more. We have shipped 15 new enhancements to the Twilio Customer Engagement Platform this year already. Read about all the recent changes and additions to the Twilio Platform.
Read more
Tip of Month
Tip of the Month:
Save money and serve customers better with SIP trunking
Pierre-Baptiste Béchu, Co-founder and CTO, Aircall
Have phone numbers all around the world, even with different providers? Porting all of them costs an arm and a leg; use SIP domains to direct inbound traffic to Twilio, and SIP I/O interfaces to use your own carriers in regions where you have more traffic or more specific needs.
Read more
Upcoming Event:


May 20 – May 21, 2020
Join us at SIGNAL learn more about the products you use, and master the newest products in hands-on training sessions, and product deep dives with Twilio experts.
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We can't wait to see what you build!


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