New year, new look! Check out the new product newsletter from Team Twilio. This month’s news is all about improving the performance of your customer engagement apps whether it’s voice, video, email or contact center.
Avoid common mistakes within your email content
New Email Testing helps bypass spam filters, validate links, and preview HTML rendering across devices. Integrated into Dynamic Templates with included monthly credits for Pro and Premier Email API plans.
Gain visibility into your contact center performance with Flex Insights
Introducing Twilio Flex Insights, a contact center reporting tool that allows contact center supervisors, managers, and data analysts to create, modify, share, and consume reports and dashboards for interactions handled by Flex without needing to file IT tickets. Real-Time Queues View and Messaging and Chat Transcripts are also available through Flex Insights.
Monitor call quality closely with new Voice Insights Events and Metrics APIs
Monitor call progress events like ringing or quality events like audio level alerts with Voice Insights Events API. Identify precise timing and severity of call quality issues using Voice Insights Metrics API.
Tip of the Month:
Save money and serve customers better with SIP trunking
Pierre-Baptiste Béchu, Co-founder and CTO, Aircall
Have phone numbers all around the world, even with different providers? Porting all of them costs an arm and a leg; use SIP domains to direct inbound traffic to Twilio, and SIP I/O interfaces to use your own carriers in regions where you have more traffic or more specific needs.